Our Covid-19 Assurance

We are busy preparing to re-open on 4th July and are working hard behind the scenes to ensure everyone’s safety.

As a result we have made a number of changes to our booking system and our cleaning regimes.

Bookings

We know that many of you are concerned about having your holiday cancelled due to Covid-19 and Government restrictions, so we are pleased to announce that we now have a new Master Cancel Policy in place which provides a Full Refund (less a £50 admin fee) if you cancel between 60 and 2 days of arrival. This applies to any holidays booked after the 8th June 2020 for arrival from the 1st August 2020 onwards.

For anyone wishing to book a holiday arriving after 4th July, should the Government impose extended or new lock-down measures, we will offer to move your holiday to alternative dates without the usual £50 charge.

Covid -19 Cleaning protocols

We have now worked through our risk assessments, cleaning and other protocols – enabling us to operate as safely as possible for our team and our guests during these unusual times.

We have sourced all the PPE and new cleaning products we need, including hospital grade disinfectants. All our staff will operate under strict protocols and we are now holders of the Visit Britain – Ready to Go certification and the Quality in Tourism Safe, Clean and Legal certification.

However our biggest change to ensure safety of our guests and our team is that we will be closed for 72 hours between guest stays. The science says that this is the very safest approach we can take and at these difficult times we believe strongly that the protection of our guests and our team is the most important aspect of our business.

During your stay

For those of you who have visited us before you will find a few changes in the house. For example instead of our Welcome handbook of useful information, we now provide a single more simplified sheet of information but we are also now using an exciting App called TouchStay. Using the App you can look at all the information you need to know about the cottages and the area on your own device before and during your stay. Plus as always this website is full of information.

As always we will be operating the self check in via our Code box and our team will remain on hand should you have any queries during your stay. They will try to answer any queries by phone but should a visit be necessary, they will socially distance from you and take all precautions necessary to keep everyone safe.

Many of the attractions, restaurants and cafes are now opening. As most of these will now have limited availability you may need to book tickets or make reservations in advance of your stay. However one of the absolute joys of our cottages is that they are havens in their own rights. So if you want to just enjoy life in a rural village and stay in the cottages and their private gardens, you will still be assured of a wonderful stay in The Cotswolds.